Privacy Policy

Goat Valuations is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Goat Valuations manages personal information. It is structured as follows:

Personal information Goat Valuations collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Goat Valuations and complaints
Changes to Privacy Policy

1. Personal information Goat Valuations collects

The main types of personal information Goat Valuations collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Goat Valuations such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Goat Valuations's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Goat Valuations's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Goat Valuations's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Goat Valuations.

Goat Valuations collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Goat Valuations keeps of telephone calls, or emails received, or messages sent to Goat Valuations or posted on Goat Valuations's pages on social media);
Goat Valuations's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Goat Valuations collects personal information in connection with running its business directly from the individual concerned. On occasion Goat Valuations may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Goat Valuations stores personal information in electronic and paper form.

Goat Valuations uses and discloses personal information as follows:

to source vehicles and sell them to Goat Valuations's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Goat Valuations's customers and prospective customers;
to obtain products, services or information from Goat Valuations's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Goat Valuations knows about them);
to operate and manage Goat Valuations's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Goat Valuations. For example, Goat Valuations may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organisation of events and for the purpose of obtaining advice and managing its affairs. Goat Valuations also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Goat Valuations uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Goat Valuations uses in the operation of the computer program is browsing history on Goat Valuations's websites, name, contact information, and other information you may input into Goat Valuations's websites. The level of human oversight Goat Valuations provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Goat Valuations's staff.

4. Cookies

Goat Valuations uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Goat Valuations's web server. Goat Valuations may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Goat Valuations's platforms and those social media platforms. Goat Valuations's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Goat Valuations's website.

5. Links to other websites

Goat Valuations's website may contain links to third party websites. Goat Valuations does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Goat Valuations and do not wish to receive these communications from Goat Valuations in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Goat Valuations.

7. Overseas transfers

Goat Valuations's website/s are hosted in Australia. On occasion, a third party service provider Goat Valuations engages or that Goat Valuations is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Goat Valuations holds about them by contacting Goat Valuations during business hours on (08) 9232 4500 or via the contact page.

Goat Valuations may require an individual making a request to verify their identity before processing their request.

Goat Valuations will aim to respond to all requests promptly and within 30 days.

Goat Valuations may refuse a request where permitted or required by law. Goat Valuations will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Goat Valuations and complaints

If you have any queries, concerns or complaints about how Goat Valuations handles your personal information please contact Goat Valuations during business hours on (08) 9232 4500 or via the contact page. Goat Valuations may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Goat Valuations can understand the nature of your concern. In most cases, Goat Valuations will ask that you put your request in writing.

Goat Valuations takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Goat Valuations's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: (08) 9232 4500
Mailing Address: 1287 Albany Hwy, Cannington, WA, 6107

10. Changes to Privacy Policy

Goat Valuations may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.